Last updated: 30 September 2026
This Privacy Policy explains how S.N Skincare, operating the brand Florés at flores.co.in, collects, uses and protects your personal data. It is written in line with India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
What we collect
- Account & order details: name, email, mobile number, delivery and billing addresses, order history, and your GSTIN if you request a GST invoice.
- Payment status: payment reference IDs from our payment partners. We never receive or store your full card, UPI PIN or bank login details.
- Account security: the IP address and device or browser used when you sign in, so we can alert you to sign-ins from new devices.
- Shopping activity: your cart, wishlist, back-in-stock requests, subscriptions, returns and reviews.
- Messages: what you send us through the contact form, email or WhatsApp.
- Usage data: pages viewed, device and approximate location, collected through cookies and similar technologies (see below).
How we use it
- To process, deliver and support your orders, returns, refunds and subscriptions, and to issue invoices and credit notes.
- To send service messages: order confirmations, shipping updates, security alerts and password resets.
- With your consent, to send newsletters, offers, cart and refill reminders, and review requests. Every marketing email includes an unsubscribe link, and newsletter sign-ups are confirmed by email first.
- To prevent fraud, keep the site secure, and meet legal and tax obligations.
- To understand how the store is used and to improve it and our advertising.
Cookies, analytics & advertising
We use essential cookies to keep you signed in and remember your cart. With your permission, we may also use analytics and advertising tools such as Google Analytics, Google Ads, Meta (Facebook/Instagram) Pixel and Conversions API, and Microsoft Clarity. These help us measure visits and purchases and show relevant ads. Clarity may record anonymised interactions such as clicks and scrolls to improve usability. You can block or delete cookies in your browser settings, though some features may then not work.
Who we share it with
We share personal data only with service providers who help us run Florés, and only as needed:
- payment partners (Razorpay, Cashfree, PhonePe);
- logistics partners (Shiprocket and its courier companies);
- email and WhatsApp messaging providers;
- website hosting and analytics providers.
These providers must protect your data and use it only for the services they provide to us. We may also disclose data where required by law or to protect our rights. We never sell your personal data.
How long we keep it
We keep order and invoice records for as long as tax and accounting laws require, which is typically 8 years. Other data is kept while your account is active or as long as needed for the purposes above, and then deleted or anonymised.
Security
The site is served over encrypted HTTPS connections, passwords are stored in hashed form, and access to customer data is limited to authorised staff. No system is completely secure, so please use a strong password and keep it private.
Your rights
You may ask to access, correct or update your personal data, request its deletion, withdraw consent for marketing at any time, or nominate someone to exercise these rights for you. You can edit most details yourself under My Account. For anything else, including account deletion, contact us through the Contact Us page. We will respond within the time required by law.
Children
Our store is intended for adults. We do not knowingly collect data from children under 18 without a parent’s or guardian’s consent.
Grievances
If you have a concern about how your data is handled, please reach our Grievance Officer through the Contact Us page with the subject “Grievance”. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
Changes
We may update this policy from time to time. The latest version will always be on this page, with the date shown above.
