Orders & payments
How can I pay?
Pay securely online with any UPI app, credit or debit card, net banking or wallet through our payment partners (Razorpay, Cashfree or PhonePe), or choose Cash on Delivery on serviceable pin codes. Card details are handled entirely by the payment partner and are never stored by Florés.
Is Cash on Delivery available?
Yes, on most serviceable pin codes in India. Enter your pin code at checkout to see whether COD is available for your address.
Can I use a coupon?
Yes. Enter your code in the cart before checkout. One coupon can be applied per order, and each offer carries its own terms and validity. Members get 15% off their cart when they sign in.
Can I order on WhatsApp?
Yes. Use Order on WhatsApp in your cart to send us your selection and complete the order in chat.
Can I change or cancel my order?
You can cancel any order before it is dispatched. Contact us with your order number as soon as possible. Once shipped, an order can no longer be cancelled, but see our Returns & Refund Policy.
Shipping & tracking
How long will delivery take?
Orders are dispatched within 1–2 business days and usually arrive within 3–7 business days of dispatch, depending on your location. Your estimated delivery date is shown at checkout.
Do you charge for shipping?
Shipping is free on orders of ₹999 and above. Below that, a flat shipping charge applies and is shown at checkout before you pay.
How do I track my order?
We email your tracking number as soon as your parcel ships. You can also track it anytime on our Track Order page or under My Account → Orders.
Returns & refunds
What if my product arrives damaged or incorrect?
We are sorry! Request a return from My Account → Orders within 7 days, with photos of the issue, and we will make it right. Full details are in our Returns & Refund Policy.
When will I get my refund?
Approved refunds are issued to your original payment method within 5–7 business days. COD refunds are paid to the bank account or UPI ID you share with us. We email you a credit note once the refund is processed.
Subscriptions
How do subscriptions work?
Subscribe to your favourite products and we will bill and ship them automatically on your chosen cycle. You can pause or cancel anytime from My Account before your next billing date.
Products
Are Florés products suitable for sensitive skin?
Our botanical formulations are crafted to be gentle, but every skin is different. Always patch-test on a small area 24 hours before first use, and consult a dermatologist if you have a specific skin condition.
Are your products cruelty-free and clean?
Yes. Florés products are never tested on animals and are paraben- and sulfate-free.
Can I get a GST invoice?
Yes. A GST tax invoice is available for every order. Download it from My Account → Orders.
Still need help?
Write to us through our Contact Us page and we will reply within 1–2 working days.
