Orders & payments
What payment methods do you accept?
We accept all major UPI apps, credit and debit cards, and net banking via Razorpay, as well as Cash on Delivery (COD) across most pin codes.
Is Cash on Delivery available?
Yes — COD is available for most serviceable pin codes in India. You can confirm availability at checkout.
Shipping
How long will my order take?
Orders are typically dispatched within 1–2 business days and delivered within 3–7 business days depending on your location.
How do I track my order?
Use our Track Order page with your order number and the email or phone you used at checkout.
Products
Are your products suitable for sensitive skin?
Our botanical formulations are crafted to be gentle, but we always recommend a patch test before first use. If you have a specific skin concern, consult a dermatologist.
Are products cruelty-free?
Yes. Florés products are never tested on animals.
